NLX Life Science - Contact Us

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Reach Out for a Healthier Tomorrow – Your Wellness, Our Priority!

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Frequently Asked Questions

Products

Payment

Shipment

Products

What is the main benefit of using this Ayurvedic product?

Our Ayurvedic product is formulated with natural ingredients to promote overall wellness, support a balanced lifestyle, and enhance immunity. It helps in nourishing the body and mind with time-tested herbs known for their rejuvenating properties.

Are there any side effects of using this product?

Our Ayurvedic product is made from 100% natural ingredients, carefully selected for their safety and effectiveness. However, if you have any known allergies to herbs or ingredients, please consult your healthcare provider before use.

How should I use this product for the best results?

For optimal results, follow the recommended dosage instructions on the packaging. Consistency is key to experiencing the full benefits. For personalized recommendations, feel free to contact us or consult with an Ayurvedic practitioner.

Is this product suitable for all ages?

Our product is generally safe for adults, but we recommend consulting with a healthcare professional if you're considering use for children or if you're pregnant or breastfeeding. We always prioritize your safety and wellness.

Payment

What payment methods do you accept?

We accept a variety of secure payment methods, including credit and debit cards (Visa, MasterCard, American Express), net banking, mobile wallets, and popular online payment platforms like RazorPay. Your transaction will be processed securely to ensure a smooth and safe shopping experience.

Is it safe to make a payment on your website?

Yes, we take the security of your payment information very seriously. Our website uses encryption and secure payment gateways to ensure that all transactions are safe and protected from unauthorized access. We do not store any sensitive payment information on our site for your privacy.

Can I pay cash on delivery (COD)?

Currently, we do not offer a Cash on Delivery (COD) option. All orders must be prepaid through one of the secure payment methods available on our site.

Is there any additional charge for using certain payment methods?

We do not charge any additional fees for using any of the payment methods available on our website. The price listed is the total cost you will pay for your order, excluding taxes and shipping charges (if applicable).

Can I cancel or modify my payment after placing an order?

Once your payment is processed and your order is confirmed, we are unable to modify or cancel the payment. If you have any issues with your order, please contact our customer service team as soon as possible, and we will assist you in resolving any concerns.

How will I know if my payment was successful?

After completing your payment, you will receive an email confirmation with the details of your order. This confirms that your payment was successful and your order is being processed. If you do not receive the confirmation, please check your spam folder or contact our customer service team.

Shipment

What shipping options are available for my order?

We offer several shipping options depending on your location and the urgency of your order. You can choose from different shipping options at checkout. Each option will display the estimated delivery time and associated cost.

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method you select. You will receive an estimated delivery time during checkout and a tracking number once your order has shipped.

Can I track my shipment?

Absolutely! Once your order has been dispatched, we will send you an email with a tracking number and a link to track the status of your shipment. You can use this tracking information to monitor your order's progress in real-time.

What should I do if my shipment is delayed or lost?

If your shipment is delayed or lost, please contact our customer support team immediately. We will investigate the issue with the carrier and work to resolve it as quickly as possible. If the package is lost, we will either send you a replacement or issue a refund, depending on the situation and your preference.

Can I change the shipping address after placing an order?

Once an order is processed and shipped, it cannot be modified. However, if you notice an error with your shipping address immediately after placing your order, please contact us as soon as possible. We will do our best to assist you and make any necessary changes before shipment.

What happens if I’m not available to receive my shipment?

If you are unavailable to receive your package, the carrier may leave a delivery attempt notice or attempt re-delivery. In some cases, the package may be held at a local courier facility for pickup. Please refer to the carrier’s instructions or contact their customer service for assistance if this occurs.

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